Refund Policy
We want you to be completely satisfied with your purchase. That’s why we offer a 60-day refund policy, giving you ample time to experience the benefits of our product. Our goal is to provide a high-quality product that meets your expectations, and we hope that you will be among the many customers who share their positive experiences with us.
However, if you find that the product does not meet your needs, you have the option to request a full refund. Please follow the steps below to ensure a smooth and successful refund process.
Before Requesting a Refund
We encourage all customers to use the product consistently for at least three months before making a final decision. Many users experience the best results after extended use, as the product requires time to fully take effect. If you have given the product sufficient time but are still unsatisfied, you may proceed with a refund request.
Step-by-Step Refund Process
Step 1: Verify the Refund Eligibility Period
Ensure that your refund request is made within 60 days from the date your order was delivered. You can confirm your delivery date by checking the tracking details from the carrier.
Step 2: Contact Customer Support
Send an email to our support team and inform them that you would like to request a refund. To ensure your request is processed as quickly as possible, please use "Refund Request" in the subject line of your email.
Step 3: Return the Product
To qualify for a refund, you must return all bottles, whether they are used, partially used, or unopened. Please include a note inside the package with your full name, email address, and order ID (if available). This will help us locate your order and prioritize the processing of your refund.
Ensure that all bottles and the original packing slip are included in your return.
The cost of return shipping is the customer’s responsibility. We do not provide prepaid return labels or cover return shipping fees.
Please use a reliable shipping service and consider keeping a copy of your tracking number for reference.
Step 4: Refund Processing
Once we receive your returned package, we will process your refund promptly. You will receive a confirmation email once the refund has been issued. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider. Processing times typically range from 5 to 10 business days.
We appreciate your trust in our product, and we are here to assist you with any questions or concerns regarding the refund process. If you need further assistance, please feel free to reach out to our support team.